Help centre
Frequently asked questions
Everything you need to know before booking your transfer. Still unsure? Message us on WhatsApp any time.
Your questions, answered
How do I book a transfer?
Fill in the quick quote form on any page, or message us on WhatsApp with your route, date and flight number. We confirm the fixed price and driver, usually within under 15 min.
Are prices fixed and all-inclusive?
Yes. Each fare includes fuel, tolls, taxes and your professional driver. There is no meter and no surprise supplement on arrival.
Do I pay in advance?
No prepayment is required for standard transfers. You pay the driver directly on arrival, in cash or by card where available.
What if my flight is delayed?
We track your flight in real time and adjust the pickup for free, so your driver is there whenever you land.
Where do we meet at the airport?
Your driver waits in the arrivals hall with a name board, then helps with your luggage to the car.
Can you carry large groups or extra luggage?
Yes. Choose a premium van (up to 7) or a minibus (up to 15) at booking. Surfboards, ski bags and extra luggage are welcome on request.
Can I cancel or change my booking?
Cancellation is free and changes are easy — just message us as soon as your plans change.
Are child seats available?
Yes, we can provide child and booster seats free of charge — please request them when you book so we prepare the right vehicle.
Which areas of Morocco do you cover?
We cover Marrakech, Agadir, Essaouira and their airports, plus intercity routes to Casablanca, Rabat, Fez, Chefchaouen, Ouarzazate, Merzouga and the surf coast.